Client Manager - NT Workers Compensation, Health and Wellbeing

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims and health and wellbeing on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. 

 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.  

 

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. 

 

There are some exciting things happening at GB as we embark on a journey of change and transformation across operations, client services and offerings, and Government/industry initiatives. And, we want YOU to be a direct part of it all! 

  

In the role of Client Manager, you will work closely with the NT Operation Team, Dept of Treasury & Finance, and the wider NTG Agencies to influence improved claims and service outcomes for the NT Government communityReporting to the Head of Government Partnerships, this is an exciting and unique opportunity to collaborate with Senior Leadership in Government Agencies clients and Operations, to drive impactful projects and initiatives across the NT Government that deliver improved wellbeing, injury and illness outcomes.  

 

How you'll make an impact

• Develop, lead and maintain a strong relationships with NTG Agencies and other key stakeholders to ensure that customer service and service quality expectations are being met; 

• Proactively manage day to day relationships with NTG Agencies, ensuring delivery of client focused service and tailoring services to meet the unique needs of the Agency; 

• Drive a range of Government and Agency projects and industry-wide initiatives, working with industry experts and senior leadership teams;  

• Implement a strategic engagement framework, implementation and monitoring with client (Dept. Treasury & Finance) and Agencies; 

• Meet with stakeholders on a regular basis to obtain and provide feedback, supporting continuous improvement; 

• Facilitate client strategic planning, support claim and service reviews, and attend Client Services team meetings; 

• Support operational leadership to resolve escalated complaints from Agencies in accordance with company guidelines; 

• Work closely with internal stakeholders to actively engage with customers to explain what the services are and set expectations with all parties involved; 

• Provide education and training to client agencies with the support of the NT operational leaders; 

• Identify cross sell opportunities within portfolio with a view to strengthen client relationships. 

• Support GB Health and Wellbeing program implementation and undertake client service responsibilities as agreed. 

About you

• Experience and knowledge of workers compensation/personal injury management industry, or equivalent transferrable skills. Government experience would be highly regarded;  

• Strong client relationship and engagement experience; 

• Demonstrated influencing skills, with the ability to work with all operational levels;  

• Excellent verbal and written communication skills; 

• The ability to develop and maintain strong relationships with customers and key stakeholders; 

• Strong analytical and problem-solving skills with high attention to detail; 

• Strategic thinking and business planning; 

• Ability to interpret data and develop meaningful insights. 

 

To be considered for this opportunity you must have right to live and work in Australia when applying. 

 

Unsolicited agency applicants will not be considered for this position. 

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. 

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.