Patient Admin Specialist [214238]

Aquent is proud to partner with a leading organization in the healthcare sector, dedicated to providing exceptional patient care and advancing wellness. This organization is at the forefront of delivering compassionate and high-quality health services, striving to make a tangible difference in the lives of individuals and communities. Join a team committed to excellence and innovation in a dynamic healthcare environment.

Are you a highly organized, empathetic, and detail-oriented professional looking to make a significant impact in a bustling outpatient clinical environment? We are seeking a proactive administrative specialist to be the welcoming face and efficient backbone of our patient services. In this crucial role, you’ll be instrumental in ensuring a seamless and supportive experience for every patient, from their initial contact to their ongoing care. Your dedication will directly contribute to operational efficiency and patient satisfaction, making a real difference in how our patients access and experience world-class healthcare services.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position
• Be able to work on-site until fully trained.  Once training is complete, you will be expected to work 3 days on-site and 2 days remote.

What You Will Do

• Serve as the primary point of contact for patients, managing front desk operations including check-in and check-out processes.
• Warmly greet and welcome patients, assisting them with inquiries related to appointments, payments, and schedules.
• Efficiently manage a multi-line phone system, screening and routing calls appropriately, and taking detailed messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete prior to their appointments.
• Act as a vital liaison between patients and providers, effectively communicating scheduling needs and facilitating urgent patient requests.
• Provide essential support to patients and providers by utilizing reference documents and tools.
• Perform diverse administrative tasks, including maintaining crucial information and paging directories, and processing various internal forms.
• Master and utilize all functionalities of the telephone system and electronic medical records systems to perform daily tasks.
• Commit to meeting and exceeding organizational and departmental service standards.
• Address non-clinical patient inquiries and messages, escalating complex issues as needed to ensure timely resolution.
• Manage and distribute incoming faxes and mail, and meticulously file documentation critical to operations.

Must-Have Qualifications

• High School Diploma or GED.
• Proficiency in medical terminology.
• Familiarity with computer systems and software relevant to administrative functions in a healthcare setting.
• Exceptional verbal and written communication skills, appropriate for professional interactions.
• Demonstrated ability to provide outstanding customer service, adeptly solve problems, and effectively manage multiple priorities in a fast-paced environment.
• Working knowledge of Windows-based office software, general computer operations, and various operating systems.
• Skill in adapting communication styles to suit the needs and understanding of diverse individuals.
• Proven ability to maintain composure and effectiveness during stressful situations.

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