User Support Specialist (Intelligence Data Discovery and Tradecraft)

Description

Are you ready to join Leidos’ all-star team? Through training, teamwork, and exposure to challenging technical work, let Leidos show how to accelerate your career path.

Leidos has an exciting opening for you as our next TS/SCI cleared User Services Specialist supporting a long-term DIA-NMEC DOMEX Technology Platform (DTP) DOMEX Data Discovery Platform. The successful candidate will play a critical customer-facing role focused on enhancing user implementation of software developed under the DTP program. DTP provides cutting edge data exploitation, enrichment, triage, and analytics capabilities to Defense and Intelligence Community members.

From our Bethesda, MD, office our next User Support Specialist will provide DTP familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant classified data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people.

As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas:

• Becoming a DTP application power user to support the discovery of critical intelligence insights.

• Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement, to enable Military and IC members to discover, retrieve, and use data to solve intelligence problems and support operations.

• Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate data in finished intelligence products.

• Identifying and pursuing opportunities to increase user adoption of the DTP applications and data.

• Creating DTP training and familiarization material to support users.

• Documenting and communicating user requirements to DTP development teams.

• Collecting and analyzing metrics to refine user engagements and improve data discovery.

• Collaborating with teams across the program, such as UI/UX designers, developers, integrators, system engineers, and testers.

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain a Polygraph.

• A Bachelor’s Degree and 8+ years of related experience working with, or as, an all-source intelligence analyst. Additional directly related experience as a military intelligence analyst may be considered in lieu of degree.

• Experience working with Intelligence Community and Law Enforcement Agencies. Three letter agency experience a plus.

• Experience with creating user guides and training end users for software platforms.

• The ability to perform well in a dynamic, fast-paced environment.

• To enjoy and excel at solving complex problems to support real-world National Security missions.

• To enjoy working directly with teammates and customers to understand requirements and develop and implement solutions.

• To be self-motivated, creative, and organized.

• The ability to clarify and accomplish tasks under limited supervision.

• The ability to manage personal workload and complete tasks early or on time.

• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.

• The ability to understand and anticipate second and third order effects that result from user engagements and personal decisions.

• Excellent written and verbal communication skills.

• Attention to detail.

You will wow us even more if you have some of these:

• Experience providing technical training for IC tools or technologies.

• Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook). 

• Data analytics experience.

• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.

• High proficiency with Microsoft Office products, SharePoint, and tools such Jira and Confluence.

• Experience supporting DIA/NMEC, NDOC, OSIC and/or D3P or POSTMAN.

#NMECDTP-ALL

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.