Technical Representative -Development Program

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Hands-on Product Application

• Learn each of the Sherwin-Williams automotive paint systems by studying the Product Data Sheets (PDS) and apply that knowledge in application sessions.
• Properly prepare surfaces using industry approved products.
• Mix paint according to the proper ratios listed on PDS’s.
• Identify common paint and coating defects and correctly communicate their solutions.
• Gain in-depth knowledge of coating application equipment and proper maintenance techniques.
• Respond to basic questions and concerns from the customer regarding product line(s) and general operations; generally involves task orientated situations and limited problem solving under direct supervision.

Online Learning

• Complete required Customer Service and Product Knowledge modules as assigned.
• Implement and share best practices regarding new products and customer training with team members, partnering closely with the Training Center teams.

Provide Training Support

• Attend I-CAR approved certification classes at the assigned Training Center, or alternative SW Automotive Training Centers.
• Assist Training Center personnel during customer and employee training classes.
• Work in the field with Training Center Manager, Specialist, and/or Regional Tech Reps at customer locations, assisting with new installs and customer complaints.

Continuous On-The-Job Learning

• Upon completion of the program, learning continues for 12 additional months in an assigned territory.
• Develop and document strategies to troubleshoot customer issues.
• Job shadow with Sr. Technical Reps & Technical Reps within the assigned and adjacent regions.
• Attend quarterly product training classes at the Regional Training Center in assigned region to learn advanced color matching and application techniques.
• Conduct new customer installs and product training in-shop with partner Technical Reps.

Required:

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a High School diploma or GED.
• Must have completed an Automotive Refinish Vocational program; have at least (2) years working in a collision repair shop; or have at least two (2) years’ experience working in a Sherwin-Williams Automotive Branch.
• Must be willing to relocate for this position, if required.

Preferred:

• Have a trade school degree in collision repair paint application, fleet and/or automotive refurbishment.
• Have at least one (1) year of experience in a technical service role in the paint and/or automotive coatings industry
• Have at least one (1) year of experience using Microsoft Office products (e.g., Word, Excel, Power Point, Teams, and/or Outlook).

PHYSICAL REQUIREMENTS:

Professional company provided or home office environment; however will be subject to travel and its associated factors and may be subject to moderate levels of dust, odors, fumes, chemicals, oils, extreme temperatures, loud noises, and other environmental factors found in manufacturing environments.

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

50%