Senior Case Manager

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

At Gallagher Bassett (GB), we provide a compassionate and innovative claims service for injured workers and employers who have been impacted by a workplace injury. With dedicated teams specialising in both physical and mental injury, we support injured workers with a holistic approach on their journey to return to work and to life.

 

We are looking for a motivated individual to join our centralised team, where you will have the opportunity to perform diverse functions and contribute to our overall success.

As part of our team, you will be responsible for managing the benefits function of the business, including but not limited to superannuation and settlement processes. You will work collaboratively with various claims management teams and stakeholders to ensure smooth operations and efficient processes. Additionally, you will provide specialised oversight within different areas of the Compensation and Benefits Team.

Joining our centralised team offers a unique opportunity to gain exposure to various functions within our organisation. You will have the chance to develop a broad skill set and make a significant impact on our operations.

How you'll make an impact

In this position, you'll undertake the following:

• Providing a professional and customer centric Workers Compensation claims service through efficient monitoring and oversight of some of our centralised functions
• Providing support in data analysis and reporting to contribute to streamlining processes and improve overall efficiency
• Act as a central point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of issues
• Delivering high quality customer service towards all parties, and demonstrate a commitment to learning and development
• Learning about differing employment awards to further your understanding about how remuneration cycles and structures operate for various employers

About you

What are we looking for?

• Worker’s compensation knowledge and experience
• Strong problem-solving skills
• High attention to detail
• Time management and organisational skills,
• Ability to prioritise your tasks
• Interpersonal skills across with all levels of the organisation and external parties

To apply:

 

If this sounds like an opportunity you would be interested in, we would love to hear from you. Click on Apply for this Job.

 

To be considered for this opportunity you must have right to live and work in Australia when applying.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.