Performance Manager - NSW Workers Compensation

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

• Sydney location – (CBD/Parra/both?)
• Bring your extensive claims experience to influence best practice and outcomes;
• Professional growth and career development, flexible working arrangements, wellbeing support programs, and more!

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

 

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

 

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

 

There are some great things happening at GB and, we want YOU to be a part of it! As we continue our growth and transformation in the NSW Workers Compensation Scheme,

 

As the Performance Manager, you will join our Nominal Insurer (NSW Workers Compensation) function in this newly created leadership role, playing a pivotal role in ensuring the highest level of business performance is achieved with respect to recovery and return to work outcomes.

 

Reporting to the Operations Manager – Technical and Specialist, this role provides a unique opportunity to bring your technical and coaching experience, to improve and drive quality performance and outcomes across the function.

 

This is an exceptional and unique opportunity to further your leadership career, contributing to tangible business results and the uplift of capability across teams. With flexible arrangements such hybrid working, a monthly RDO or 9 day compressed fortnight, and career development opportunities, there is no better time to be joining the GB family!

 

How you'll make an impact

• Conduct thorough and in-depth reviews of various business areas in order to provide recommendations to the business;
• Promote best practice claims management and support a continuous improvement focus on proactive intervention and innovation;
• Analyse identified target areas to assess trends and recommend remedial action to resolve issues, ensuring strategies are implemented and desired outcomes and KPIs are achieved;
• Engage with key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives;
• Contribute to the achievement of business plan goals aligned to dominant priorities;
• Support achieving target remuneration in performance measures through improving claims management outcomes through developed strategies;
• Identify opportunities to enhance efficiency of processes within teams, with a view to improve operational controls and performance;
• Monitor ongoing project strategies and risks, to ensure sustained improvement and compliance within the business;
• Provide leadership and direction to support the integration of Risk Management protocols within the business;
• Identify and proactively report risks which may adversely impact on the business.

 

About you

• Significant experience in the NSW Workers Compensation Scheme, with strong working knowledge of performance measures and metrics;
• Demonstrated experience in team management or leadership/coaching capacity within a workers compensation setting;
• Knowledge of general business and administrative practices and managing cost effective business activities;
• Experience in managing performance through qualitative and quantitative metrics;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
• Strong coaching and influencing aptitude;
• Exceptional time management and organisational skills;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

 

Unsolicited agency applicants will not be considered for this position.

 

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include:

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway – discount offers at over 350 retailers!
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.