Client Service Manager, Personal Lines

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.  
Overview

At Gallagher, we’re more than just insurance brokers – we’re trusted advisors who help businesses and individuals protect what matters most. We’re looking for an Account Manager to join our Personal Lines team and play a key role in delivering tailored risk management solutions to our growing client base.

 

This is your chance to build meaningful relationships with clients, collaborate with a supportive team, and grow your career in one of the fastest-growing insurance brokerages in the U.S. If you’re ready to make an impact and help people prepare for the unexpected, we’d love to hear from you. This is a hybrid role after training is completed with 3 days a week in the office and 2 days remote.

How you'll make an impact

As an Account Manager, you’ll be the go-to resource for our clients, ensuring their insurance needs are met with care and precision. You’ll work closely with our sales team to manage day-to-day client relationships, maintain accurate account information, and provide timely support for inquiries.

 

Your role will involve reviewing and processing new and renewal policies, endorsements, and audits to ensure accuracy and compliance. You’ll also collaborate with insurance carriers to strengthen business relationships and deliver the best possible solutions for our clients. By staying up-to-date on industry trends and technical knowledge, you’ll help us continue to provide exceptional service and innovative solutions.

 

Here’s what you’ll do:

• Build and maintain strong relationships with clients and insurance carriers.
• Ensure accurate and timely processing of policies, quotes, endorsements, and audits.
• Support client retention by addressing inquiries and reviewing accounts receivable.
• Leverage your insurance expertise to identify and address coverage gaps.
• Continuously learn and grow through training and self-directed education.

About You

Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Active Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred Behaviors:

• A passion for helping clients and solving problems.
• Strong organizational skills to manage multiple accounts and tasks.
• The ability to explain complex insurance concepts in simple terms.
• A proactive approach to learning and staying current on industry trends.

 

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Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

 

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.