Client Associate

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview

As a Client Associate, you will play a crucial role in delivering exceptional client support to our Client Management team. This position is designed to help you develop your client relation skills through comprehensive coaching, mentoring, and guidance from the Client Services Manager. You will be responsible for managing small to medium client accounts, with a focus on retaining and growing existing business.

How you'll make an impact

Key Responsibilities:

• Client Relationship Management: Manage day-to-day client relationships to ensure high-quality service, maximize retention, and improve performance.
• Client Meetings: Attend client meetings and quarterly reviews to build networks, enhance skills, and gain a deeper understanding of the client services function.
• Inquiry Handling: Handle and triage client inquiries and ad hoc requests via email and phone, updating Salesforce as necessary.
• Internal Collaboration: Work closely with internal departments to meet client demands, coordinate client meetings, and document notes and actions.
• Data Management: Maintain accurate Salesforce data, manage client renewals, and document complaints and incidents per company guidelines.

About you

What we’re looking for:

• Effective Communicator: Strong communication skills with a passion for client engagement and exceptional service delivery.
• Desirable Experience: Workers compensation claims management experience and knowledge of Salesforce system are highly desirable.

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Reproductive leave 
• Birthday Club: Enjoy a day off during the month of your birthday, on GB!
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
• Service recognition awards; and employee assistance program for yourself and immediate family members.
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)

 

Apply Now!

 

If you are ready to make a significant impact and be at the forefront of client management services, apply now to join our team.

 

Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Agency applicants will not be considered.

 

Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we recognize the importance of and embrace diversity in the workplace. We will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

 

Join us and be part of a team that values your growth and wellbeing.